Return Policy
At Rosiemegg Candle Co., we are dedicated to providing high-quality products and ensuring our customers have a great experience. Due to the nature of our products and to prioritize health and safety, especially in light of COVID-19 and other germs, we do not accept returns or exchanges. All sales are final.
Damages and Issues
While we take great care to package your order securely, we are not liable for any damages that occur during shipping. If your package arrives damaged or with broken products, please contact the shipping company directly to file a claim.
If you need assistance with filing a claim or have questions regarding a damaged item, please email us at Rosiemeggcandleco@ yahoo.com within 48 hours of receiving your order. Be sure to include your order number, a description of the issue, and photos of the damage, and we’ll do our best to assist you.
No Exchanges or Refunds
Please note that we do not offer exchanges or refunds. Once an order has been placed, it cannot be canceled, refunded, or exchanged. This policy helps us ensure the highest level of hygiene and product safety.
Contact Us
If you have any concerns or questions, please don’t hesitate to contact us at Rosiemeggcandleco@yahoo.com We’re here to help with any inquiries you may have.